Privacy Policy

1. Who We Are

Brantford Epoxy Flooring ("we," "us," or "our") operates the website brantfordepoxy.ca. We are a locally owned epoxy flooring contractor based in Brantford, Ontario, Canada. Our contact information is:

Brantford Epoxy Flooring
Brantford, ON, Canada
Email: info@brantfordepoxy.ca
Phone: (519) 555-0100

2. What Information We Collect

We collect information you provide voluntarily through our website's contact forms and quote requests, including:

• First and last name
• Phone number
• Email address
• Physical address or location (city/neighbourhood)
• Project details and notes you choose to share

We also automatically collect limited technical information when you visit our site, including your IP address, browser type, pages visited, and referring URL. This is collected via standard web server logs and analytics tools.

3. How We Use Your Information

We use the personal information you provide to:

• Respond to your quote requests and inquiries
• Schedule estimates and project consultations
• Send you project-related communications
• Follow up on completed work for quality purposes

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing (PIPEDA)

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect and use your information based on your consent, which you provide when you submit a quote form or contact us directly. You may withdraw consent at any time by contacting us.

5. Data Retention

We retain your contact and project information for a period of up to 3 years after your last interaction with us, or as required to fulfil our warranty obligations. After this period, information is securely deleted.

6. Cookies & Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect anonymized, aggregated data and do not identify individual users. You can disable cookies in your browser settings at any time.

7. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent to our use of your information
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at info@brantfordepoxy.ca.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, Facebook). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any personal information.

9. Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. Our website uses HTTPS encryption for all data transmitted between your browser and our server.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact our Privacy Officer:

Brantford Epoxy Flooring
Email: info@brantfordepoxy.ca
Phone: (519) 555-0100
Brantford, Ontario, Canada